Return & Refund Policy

At Rajlakshmi Creation, we take immense pride in the quality of our craftsmanship. Before any premium unstitched suit set or saree is shipped, it undergoes a rigorous quality check to ensure it meets our high standards.

However, we understand that sometimes a product may not meet your expectations. We have crafted a transparent policy to ensure a hassle-free experience for our customers.

1. Eligibility for Returns

You may initiate a return within 7 days of delivering your order. To be eligible for a return, the item must meet the following criteria:

Condition: The product must be unused, unwashed, and in the exact same condition as you received it.
Tags & Packaging: All original tags, labels, and packaging must be intact.
Fabric Integrity: For unstitched suit fabric and saree fabrics, the material must not be cut, stitched, or altered in any way. Once a fabric has been cut from the thaan or stitched, we cannot accept it back.

2. Non-Returnable Items

To maintain hygiene and quality standards, the following items are not eligible for return or exchange:

Products bought during a "Sale" or "Clearance" event.
Customized or stitched suits (if stitching services were provided).
Products with minor color variations (see Section 5 below).
Items returned without original packaging or accessories.

3. Damaged or Defective Products

In the rare event that you receive a defective product or a wrong item:

Please contact us within 48 hours of delivery at [Insert Email].
Attach clear photographs or a short video of the defect.
Once verified by our team, we will arrange for a reverse pickup and offer a free replacement or a full refund.

4. The Return Process

To initiate a return, please follow these steps:

Email Us: Send a request to [Insert Support Email] with your Order ID and the reason for the return.
Approval: Our team will review your request and approve it within 1-2 business days.
Pickup/Self-Ship:
- Option A: We will arrange a reverse pickup from your address (subject to pin code availability).
- Option B: If reverse pickup is unavailable, we may request you to self-ship the item to us via a reliable courier. We will reimburse standard shipping charges (up to ₹100) for self-shipped returns.

5. Important Disclaimer: Color & Handwork

Color Variations: We make every effort to display the colors of our premium ethnic fabric accurately. However, due to differences in screen monitors and lighting, there may be a slight variation (5-10%) between the photo and the actual product. Returns based solely on minor color variations will not be accepted.
Handcraft Irregularities: Many of our products feature Zari work and hand embroidery. Slight irregularities in the weave or embroidery are a hallmark of handmade craftsmanship and are not considered defects.

6. Refunds

Once we receive your return and inspect the condition of the product:

Approval: We will notify you via email regarding the approval or rejection of your refund.
Processing: If approved, the refund will be processed to your original method of payment within 5-7 business days.
COD Orders: For Cash on Delivery orders, we will request your bank details to transfer the refund amount.

7. Cancellation Policy

You can cancel your order within 24 hours of placing it, provided it has not yet been shipped.
Once the order is shipped, it cannot be cancelled, but you may initiate a return after delivery as per the policy above.